Policies
Clear rules, no fine print
You don't lose your payment. You have 6 months to rebook.
Cancellation
Applies to direct bookings. Platform bookings follow each platform's own policy.
| Cancel with | Regular stay | High season & events |
|---|---|---|
| 20 days or more | 100% | 100% |
| 5 to 19 days | 100% | 70% of amount paid |
| Between 24 h and 5 days | 70% of amount paid | 50% of amount paid |
| Less than 24 h | No refund. 6-month credit | No refund. 6-month credit |
| If we cancel | 100% or reschedule | 100% or reschedule |
High season
- All of Holy Week
- December 20 to January 3
- Long weekends and official holidays
- School vacation periods
Invoicing
Prices in Mexican pesos, plus tax. We issue an invoice (CFDI) on request; give us your tax details when you book.